116GAMES belongs to the information service platform website

"116GAMES.COM", hereinafter referred to as the platform, shall implement the following handling mechanism for disputes that may arise in the course of business development. Before registering and logging in to the account of this information platform, please be sure to carefully read the various provisions of this Dispute Handling Method (minors should be accompanied by their legal guardians) to ensure that you enjoy the services of this information platform while safeguarding your legitimate rights and interests.

How to handle disputes between users:

1. 116GAMES only acts as the operator of the information platform. In case of disputes between users of the information Platform and no consensus can be reached, 116Games May seek a solution to the relevant national administrative or judicial authorities, including but not limited to reporting to the public security organs, applying for arbitration or filing a lawsuit in the people's court. 116GAMES will provide necessary assistance and support for real-name registered users, and bear a certain burden of proof or take necessary measures according to the requirements of relevant administrative and judicial authorities.

2. If there is a dispute between users of this information platform, they can also complain to the customer service staff of 116GAMES and provide evidence. Users are required to provide valid personal identification documents consistent with their account registration information, necessary state administrative or judicial documents and other relevant evidence required by 116GAMES. After verification by 116GAMES, we can provide necessary assistance and support.

How to handle disputes between users and 116GAMES:

1. If users of this information platform have any objection to the services of 116GAMES, they can complain to the customer service staff of 116GAMES and provide evidence. If verified, 116GAMES will immediately correct and give the user the necessary compensation in accordance with the current law.

2. If the users of this information platform have any objection to the services of 116GAMES, they can also reach an agreement between the two parties (file a lawsuit in the people's court where 116GAMES is located).

Processing process:

① If a registered user has a dispute over the ownership of the right to use the account and other data, he or she can request the midstream customer service personnel to handle it through the "customer service phone" of the website or other ways provided by the official.

② The registered users of the platform shall comply with the requirements and procedures of the platform's official handling of such affairs, and provide corresponding materials to prove their claims. If the user fails to provide sufficient material to prove the validity of his claim, which causes him to suffer damage, the user shall be solely liable.

(3) When the registered user of the platform proves his or her membership, he or she shall provide his or her valid ID card, proof of purchase of official products or services, and other information as required by the official. If the user is unable to prove his membership and affects the official provision of services for him, the user shall bear the full responsibility.

④ The registered users of the Platform agree to use the data recorded in the official system of the Platform website as the judgment standard for handling disputes between users or between users and the official.

(5) The registered user of the Platform shall bear all expenses such as communication fees, mailing fees, transportation fees and other expenses arising from the handling of such disputes.

⑥ Registered users of the platform have disputes over the punishment made by the 116GAMES information platform. They can apply for appeals by "customer service phone" or other means provided by the platform official telephone or email within 60 days from the date of punishment, and request the official customer service staff of the platform to deal with it. And according to the official requirements to provide relevant certification materials. If the user does not object to the penalty within 60 days, or is able to object but cannot provide supporting information within 60 days, the user is fully responsible.

116GAMES reserves the right of final interpretation